Shape user training and operational support around receiving, record lookup, partner data and exception review.
SAME DATA. FURTHER GOOD.A receiving operator needs to locate an item and recognize a discrepancy. An integration analyst needs to follow the document and its response. A compliance lead needs to understand the records available for review. Training should follow those roles instead of presenting every screen in the same order.
Use representative sample records with sensitive information removed. Each exercise should name the starting point, the decision the user makes and the evidence that the task is complete.
Find the incoming product and identify its receiving location.
Read the serial, lot and relevant activity together.
Locate the affected record and route the question to its owner.
Agree on the support channel, operating hours, incident priorities and responsibilities during implementation. Keep product support, customer master-data corrections and trading-partner changes distinguishable so the right team receives the issue.
Use real workflows, representative data and clear acceptance criteria to shape the implementation conversation.
Explore implementationMove from a serial number to the product, lot, location and events associated with that item.
Explore serialized product recordsGive product, location and document issues an operational context your team can investigate.
Explore exception reviewTell us what your team needs to connect. A useful first conversation with Connect RX starts with the task, your systems and the outcome you want.
Explore contactYour systems. Your partners. The task you need to complete.
Discuss your workflow
